We are seeking an Organizational Change Management (OCM) Senior Consultant for transformation projects. Key responsibilities include applying the global OCM strategy, executing change management and communication activities, assessing and managing changes, analyzing and engaging stakeholders, and monitoring and reporting on change management activities. Collaboration with internal and external project members is essential.
The Field Service Manager is responsible for leading a team of Customer Support Engineers (CSEs), ensuring high-quality service delivery, strong customer relationships, and efficient operations. This role balances day-to-day execution with long-term team development, using data and standard processes to make decisions and aligning with business goals, including service quality, revenue growth, and employee development.
The General Manager is responsible for the revenue success, operational oversight, and financial management of our San Diego, CA branch. The GM will manage a team of field sales professionals and interact regularly with Arrow customers and suppliers within the designated geographic market. This role requires travel to an Arrow office and 30-40% regional travel.
The Operational Excellence Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.
Manages outreach team by objectively measuring contact performance, diagnosing problems, assessing solutions, and creating improvement plans. Develops and maintains a coaching model used to track employees development and performance and gives feedback accordingly. Monitors program performance statistics and works closely with the Manager to apply them in managing staff performance.
Support the Operations, Sales, and Finance teams in processing and shipping customer orders. This role requires a candidate with high attention to detail, exemplary problem-solving skills, and ability to maintain composure in a rapidly evolving environment. Candidates must have demonstrated the ability to thrive in a highly driven atmosphere while juggling multiple tasks and priorities.